We may ask you to send us a screenshot to help us better understand what's happening on your end. You can take a screenshot by following these steps for your computer's operating system:
Windows
- Press the 'Print Screen' (labeled PrtScn or PrtSc) key on your keyboard.
- Open Paint (found under Programs in Accessories).
- Press Ctrl + V to paste the screenshot into Paint.
- Click 'File' at the top, then select 'Save as'.
- Enter a name for the file, select .jpeg as the file format, then save the file to your desktop.
If you continue to have issues taking a screenshot in Windows, you can find more information on Microsoft's website.
Mac OSX
- Press Command + Shift + 4 and capture the area with the crosshairs.
- The screenshot will be saved to your desktop as a .jpg file.
If you continue to have issues taking a screenshot in Mac OS, you can find more information on Apple's website.
Once you've taken and saved the screenshot, attach it to your reply, or email it separately to support@replaypoker.com including a note about your issue.
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